After a fairly grim experience with a previous company, we moved our hosting contract to Nativespace who’ve been consistently doing such a good job that I’ve felt motivated enough to blog about them. That’s without any commission, benefit or any other alterior motive other than a genuine feeling of credit where it’s due.
Our previous hosts were phone support only and that would involve up to an hour of unproductive time before getting someone on the phone who’d tell me that I must be doing something wrong (not impossible) but not having much idea what that thing might be.
The team at Nativespace generally take less than an hour to respond to an email enquiry, not just with an automated acknowledgement, but with a good, comprehensive solution backed with great technical knowledge and will keep in touch until it’s been fully resolved.
What struck me today wasn’t just that this was saving me time and stress, but their actions are doing a lot to protect our good reputation. None of our clients will have a problem with something going wrong once in a while, but that’s only if things are fixed quickly and properly, so it’s comforting to know that a vital part of the business is being looked after by such a talented and professional team.